Terms of Service

Effective Date (UTC): Wednesday, January 04, 2017

H12 UK LTD. ("H12 Media") provides you these services from our offices, located at 707 High Road, N12 0BT, London, UK. By choosing to use our services, you are agreeing to the following terms. Since these terms impose certain legal obligations on you, it is important that you read them carefully.

1. Definition of Services

"Services", as used in this agreement, includes all services that H12 Media makes available to you via "Advertiser Platform".

2. Access

H12 Media grants you a limited, revocable, non-exclusive, non-assignable right to use:
a. H12 Media's Advertiser Platform solely to:
i. search for, bid on and purchase ad inventory;
ii. create or upload banner ads using our online tools;
iii. track the results of your campaigns;
all strictly subject to, and in accordance with, this agreement.

3. Limitation on Rights Granted

H12 Media does not grant you any express or implied right or license (such as any right or license under any patents, trademarks, copyrights, or other proprietary or intellectual property rights) other than those expressly set forth in this agreement. H12 Media (or its affiliated companies or licensors, as the case may be) retains all rights in and to the Services, including any enhancements. You have no rights in or to the Services beyond the limited right of access and use contemplated in this agreement.

4. Prohibited Usage

You are prohibited from using the Services in any manner not expressly permitted under this agreement. For example, you are not permitted to:
a. access the Services using an anonymizing proxy;
b. use a credit card to fund your account without the authorization of the credit card holder;
c. gain, or attempt to gain, access to the Services, or any portions of the Services, for which you are not authorized by H12 Media;
d. advertise anything illegal, engage in any illegal, deceptive or fraudulent business practice, or take any other action that could result in claims, fees, fines, penalties or other liability to H12 Media or any of its affiliated companies, or to you;
e. spread, or facilitate the spread of, any viruses, worms or other malicious computer programs that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
f. infringe upon any party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
g. license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time-share or otherwise commercially exploit or making available the Services, except as expressly contemplated herein;
h. frame, or utilize framing techniques to enclose, any of H12 Media's trademarks, logos or other proprietary information (such as images, text, page layouts and forms);
i. use any robot, spider, other computer program, or manual process, to monitor or copy the Services, or any portion of the Services;
j. scrape any ads that have been served using the Services, or use any other automated means of data extraction to access, query or otherwise collect any information related to ads that have been served using the Services;
k. make any information derived from the Services available to others as a form of market research or competitive intelligence; or,
l. do anything that could disable, over-burden or impair H12 Media's, or its partner's, servers, or the proper operation of the Services (such as a denial-of-service attack).

The above list is for illustrative purposes only, and is not intended to provide an exhaustive list of prohibited activities. If you have any doubt as to whether your intended use of the Services is prohibited under this agreement, you should contact H12 Media. Only written confirmation signed by an authorized H12 Media officer is acceptable proof that your intended activity is permitted.

5. User Account

You warrant to H12 Media that you have the full power, authority and legal capacity to enter into this agreement. If you are entering into this agreement on behalf of a corporation or other entity, you warrant to H12 Media that: you have the full power, authority and legal capacity to enter into this agreement on behalf of such corporation or other entity; and, this agreement constitutes a legal, valid and binding obligation of such corporation or other entity.

6. Confirmation of information

You authorize H12 Media, or a third party representative, to:
a. make any inquiries it considers necessary to validate either your identity or any of the information that you have provided; and,
b. conduct credit and/or background searches on you and your corporation or other entity.

You may be required to provide further information, take steps to confirm ownership of an email address, or provide copies of identifying documents.

7. Updating information

You must ensure that all information that you provide to H12 Media is true, accurate, complete and current. If any of the information is, or becomes, incorrect, you must immediately provide H12 Media with correct information.

8. Ad Eligibility Requirements

All banner ads that you create via "Advertiser Platform", all banner ads that you upload to the "Advertiser Platform" and all landing pages you specify at any campaign on the "Advertiser Platform" must comply with:

a. H12 Media's technical requirements. These are updated from time to time, and will normally be communicated to you within the "Advertiser Platform";
b. H12 Media's Creative Policy and any other ad quality guidelines or policies that H12 Media implements. H12 Media's Creative Policy applies not only to your ads, but also the landing page to which your ad clicks-through. H12 Media will notify you of any new ad quality guidelines or policies by either emailing you (to the email address you have provided) or by posting a notice within the "Advertiser Platform". Your continued use of the Services after such notification affirms your acceptance; and,
c. the applicable laws in the United Kingdom, the country in which you live, and any country where your ads are served.
Due to the fluid nature of H12 Media's business, some or all of the above requirements may change over time. You must review each on a regular basis to ensure your on-going compliance.

9. Ad Responsibility

You are solely responsible for all ads that you create, upload or traffic using the Services. H12 Media is not liable for any loss or damage that your ads may cause to you or others. You represent to H12 Media that you have all rights and permissions necessary to traffic your ads using the Services.

10. Ad Quality Review

H12 Media must approve each ad that you upload before you will be permitted to begin displaying such ad. To increase the likelihood that your ad will be approved, you should ensure that your ad fits within the parameters specified and complies with all of the applicable submission requirements.

11. Infractions

H12 Media may periodically review live ads to ensure on-going compliance with submission requirements, even if an ad has already been approved. H12 Media reserves the right to remove any ad that it believes is non-compliant with its ad eligibility requirements, or for any other reason. In addition to removing an ad, H12 Media may also suspend and/or delete your account.

12. Third Party Ad Serving

H12 Media never permits the use of third party ad server tags.

13. Purchases

By bidding on ad inventory through the "Advertiser Platform", you are making a programmatic offer to purchase such ad inventory. Purchases are non-cancellable.

Ad inventory purchases are calculated using H12 Media's statistics and data. If these differ from any other statistics or data, H12 Media measurements will prevail.

16. Payment Methods

There is a US$25 minimum deposit each time you fund your account. H12 Media accepts credit or debit cards, bank transfers, and PayPal as payment methods.

All monetary amounts related to the Services are in U.S. dollars. If you send monetary amounts other than U.S. dollars, they will be exchanged at – the rate available to H12 Media at the time of such exchange.

You are responsible for confirming the accuracy of all information that you provide for each payment (such as contact information, payment amounts, credit card numbers and expiry dates, and bank transfer information, as applicable).

H12 Media uses third-party providers to process payments. As such, H12 Media is unable to make any guarantees as to how long it will take to post funds to your account. If you use a credit or debit card, the funding payment is usually processed and credited to your account immediately. If you send a bank transfer or use PayPal, the processing and posting of funds to your account may take a few days.

17. Purchased Credits
Purchased credits by prefering any payment methods above shall be spent by the "Advertiser Platform"'s automated bidding and inventory purchasing system based on "First In First Out (FIFO)" method and all unused credits of a single order shall be expired 365 days from the date of purchase.

18. Account Responsibilities
You are solely responsible for ensuring the accuracy of all information you provide in accessing the Services (such as entering bid prices, audience targeting criterias, destination URLs or landing pages).

You must diligently protect your account password and take all measures to prevent unauthorized access. You will be solely responsible for any unauthorized usage. H12 Media recommends that you use a 'strong' password (i.e. a password with mixed upper and lower case letters, numbers and symbols, that is at least eight characters long), and change your password regularly.

If your account has been compromised or is being used in an unauthorized manner, you must immediately notify H12 Media. You should regularly log into your account and review the details of your spending to ensure that there has not been an unauthorized transaction or other error.

19. Taxes
You are responsible for all duties, tariffs and taxes related to your use of the Services, except for taxes on income paid or payable by H12 Media.

20. Refunds
You can delete your account at any time by providing H12 Media with written notice that you wish to do so. H12 Media will refund the unused balance in your account (if any), minus an administrative fee of 15%, within 30 days.

H12 Media will only send refunds to the source from which payment was made. For example, if you paid by credit card, H12 Media will only process refunds to the same credit card. You may be required to provide additional information or documentation in order for H12 Media to confirm your identity, before any refund request will be processed.

21. Indemnification
You hereby agree to defend, indemnify and hold H12 Media, and its affiliated companies, and each of their respective directors, officers, employees, consultants and agents harmless from any losses, damages, or costs arising from your use of the Services, or your breach of this agreement. This includes, but is not limited to, any losses, damages, or costs resulting from claims that your ads infringe upon any person’s intellectual property or other rights.

21. Intellectual Property
a. Ad creative license. H12 Media needs the right to use your ad creative in order to provide you with the Services, now and in the future. For example, if you upload a banner creative to the "Advertiser Platform" and request that it be served by bidding and purchasing ad inventory in any particular website, H12 Media requires a license from you to do so.

By using the Services, you:
i. grant to H12 Media, and its affiliates and subsidiaries and suppliers, a non-exclusive, royalty-free, transferable right to use, display, perform, reproduce, distribute, publish, modify, adapt, and translate such ads, solely in the manner and for the purposes for which the Services are used from time to time; and,
ii. grant to H12 Media, and its affiliates and subsidiaries and suppliers, a non-exclusive, royalty-free, transferrable, irrevocable right to collect, use and modify any data related to your ads;
iii. grant to H12 Media, and its affiliates and subsidiaries and suppliers, a non-exclusive, royalty-free, transferrable, irrevocable right to use your name, logo and ads on each of their respective websites and promotional materials; and,
iv. represent to H12 Media that you have the lawful right to post and distribute that ad to or through the Services and, in doing so, you are not violating the terms of this agreement, the terms of any other agreement, or the rights of any person or entity.

b. H12 Media property. H12 Media's logo is a trademark of H12 Uk. Ltd.; you may not copy, imitate or use any of these without H12 Uk. Ltd.'s prior written consent.

In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of H12 Media, its affiliated companies, and/or its licensors; you may not copy, imitate, or use any of these without H12 Media's prior written consent.

You acknowledge and agree that all right, title and interest in and to the aforementioned assets, including derivative creations, is the exclusive property of H12 Media, its affiliated companies, and/or its licensors, and is protected by applicable intellectual property and other laws.

c. Identification as customer. You grant H12 Media and its affiliated companies permission to identify you as a customer. This includes using your name, trade name and trademark (if applicable), and generally describing your business in their marketing materials and website.

22. Advertiser Platform Disclaimer


b. Liability for "Advertiser Platform". If the "Advertiser Platform"'s or ad server's functionality fails to serve your ads as required, H12 Media will reimburse you for the amounts that you paid to H12 Media for the ads that were not served. In no event will H12 Media, or any of its affiliated companies, be liable to you (or any other party) for any special, direct, indirect, incidental or consequential damages of any kind whatsoever (including loss of profits, loss of business opportunities, costs of substitutes, legal fees and court costs) exceeding the amount that you paid to H12 Media for the ads that were not served, even if such damages are reasonably foreseeable.

23. Services Disclaimer

a. Results. With respect to the Services, and to the fullest extent permitted by law, H12 Media disclaims all guarantees regarding positioning, levels, quality or timing of: (i) cost per impression and cost per click; (ii) click-through rates; (iii) availability, quantity or delivery of impressions; (iv) any user actions related to your ads; (v) conversions; (vi) accuracy of data; and, (vii) the adjacency or placement of ads. Furthermore, H12 Media makes no representations regarding revenue, the performance of your advertising campaigns, or any other anticipated benefits related to your access of the Services, or that the Services are suitable for your intended purposes.

b. Availability. H12 Media will use commercially reasonable efforts to provide the Services on an on-going basis, however, for a number of reasons, the Services may be inaccessible, unavailable or inoperable from time to time. This may be the result of: (i) periodic maintenance or repairs; (ii) equipment malfunctions; (iii) network attacks or other hostile actions; or, (iv) other reasons beyond H12 Media's control. These circumstances, or others, may affect the availability of the Services and availability is not guaranteed.

c. Internet inherently insecure. The internet is an inherently insecure medium and the transmission of data over the internet (such as sending an email or logging onto a website) is subject to possible loss, interception or alteration while in transit. Accordingly, H12 Media does not assume any liability for any damage you may experience or costs you may incur as a result of any loss, interception or alteration of transmissions over the internet. While H12 Media uses commercially reasonable efforts to safeguard the privacy of your information, and will treat such information in accordance with its Privacy Policy, in no event will the information you provide be deemed to be confidential, create any fiduciary obligations to you on H12 Media's part, or result in H12 Media, or any of its affiliated companies, being liable to you if such information is inadvertently released to, or accessed by, any third parties.

d. Limitation of liability. Under no circumstances (including negligence, gross negligence, negligent misrepresentation or fundamental breach) will H12 Media, or its affiliates or related companies, or any of their respective directors, officers, employees, consultants or agents, be liable to you or any third party, for any direct, indirect, incidental, special or consequential damages, injury, claim, cost, expense, liability, proceeding or loss (including legal fees) (collectively, a "Loss") that result from your access of, or your inability to access the Services, or the transmission of confidential or sensitive information over the internet. These limitations apply regardless of whether the party liable, or allegedly liable, was advised, had other reason to know, or in fact knew of the possibility of such damages. You specifically acknowledge and agree that neither H12 Media, nor its affiliates companies, nor any of their respective directors, officers, employees, consultants or agents, will be liable for any defamatory, offensive or illegal conduct of any user, including you. To the extent this limitation on liability is prohibited, the liable party’s sole obligation to you for all damages is limited to GBP £500.

e. Conversion pixels. H12 Media provides you with 'conversion pixels' to track certain statistics related to your ads (including the number of conversions, eCPA, revenue and conversion rates). You are responsible for correctly installing and using these 'conversion pixels' in the manner specified. H12 Media makes no representations or warranties with respect to the accuracy of the information collected by such 'conversion pixels' or the data derived from such information.

24. General
a. Deletion or suspension of your account. H12 Media reserves the right to suspend or delete any account in its sole discretion. If H12 Media suspends or deletes your account: (i) H12 Media is not obligated to provide you with a reason for its actions; and, (ii) H12 Media will refund the full unused balance remaining in your Account, if any, within 30 days of receiving written instructions from you as to where to refund the balance.

b. Deletion of your account for breach. If you breach any of the terms of this agreement, H12 Media may suspend or delete your account. If H12 Media deletes your account for breach of the terms of this agreement, H12 Media will refund the unused balance remaining in your account, if any, minus liquidated damages in an amount equal to 50% of such remaining balance, within 30 days of receiving written instructions from you as where to refund the balance. You may be required to provide additional information or documentation in order for H12 Media to confirm your identity, before any refund request will be processed.

c. Related Accounts. If H12 Media deletes your account your right to access the Services immediately terminates. You will not be permitted to open a new account. If H12 Media suspects that you are operating, or associated with, another account (based on its analysis of subscriber data, account content and other information), H12 Media may suspend or delete such 'related' account, as well.

d. Effect of deletion or closing. If your account is suspended or deleted, your right to access the Services immediately terminates. In such case, you must immediately destroy all copies of downloaded materials in your possession or control, and immediately cease accessing the Services.

e. Confidentiality. You must keep all information and data made available to you through the Services (including publisher information, publisher website statistics and inventory prices) strictly confidential, and not use such information and data for any purpose other than your own internal use.

f. Privacy Policy. Please refer to our privacy policy, available at https://www.h12-media.com/?page=menu&id=26&lang=4 ("Privacy Policy") for information on how H12 Media collects, uses and discloses your personally identifiable information. By using the Services, you agree to H12 Media's use, collection and disclosure of personally identifiable information in accordance with the Privacy Policy.

g. Suggestions. H12 Media does not pay for any suggestions regarding the Services, or any improvement to processes, procedures, marketing or any other matter (collectively "Suggestions"). Any Suggestions that you submit to H12 Media become the property of H12 Media. H12 Media will not: compensate you for any such Suggestion; have any obligation of confidentiality with respect to any such Suggestion; or, be liable to you for any use or disclosure of any such Suggestion. You grant H12 Media a royalty-free, irrevocable, unrestricted, non-exclusive, sub-licensable, assignable, worldwide license to use, modify, copy, sublicense, transmit, publish, create derivative works from, publicly perform and display any Suggestion for any purpose, commercial or otherwise, without compensation or liability to you or to any third party.

h. No joint venture. No joint venture, partnership, employment or agency relationship exists or is created between you and H12 Media, or any of its affiliated companies, as a result of this agreement or your use of the Services.

i. Headings. The division of this agreement into sections and subsections, and the insertion of headings, is for convenience of reference only. It is not intended to affect the construction or interpretation of this agreement.

j. Assignment. You may not transfer or assign any rights or obligations you have under this agreement without H12 Media's prior written consent. H12 Media may transfer or assign this agreement, or any right or obligation under this agreement, at any time, and is not required to provide you with notice of such assignment. Upon such assignment, the assignee becomes responsible for, and you release H12 Media from, all of H12 Media's assigned obligations.

k. Enurement. This agreement enures to the benefit of and binds you and H12 Media, and your/H12 Media's respective heirs, executors, administrators, successors and permitted assigns, as applicable.

l. Severability. The invalidity or unenforceability of any provision of this agreement does not affect the validity or enforceability of any other provisions of this agreement, and any such invalid or unenforceable provision is deemed to be severable.

m. Force majeure. In addition to applicable disclaimers stated above, H12 Media's performance under this agreement is excused in the event of interruption and/or delay due to, or resulting from, causes beyond its reasonable control, acts of any government, war or other hostility, civil disorder, the elements, fire, flood, earthquake, explosion, embargo, acts of terrorism, power failure, equipment failure, industrial or labor disputes or controversies, acts of any third party data provider(s) or other third party information provider(s), third party software, or communication method interruptions.

n. Governmental or other subpoenas. H12 Media may be subpoenaed by governmental entities or others to provide information relative to your account. H12 Media has no obligation to inform you of any subpoena or response to any subpoena, and you agree that H12 Media will have no liability to you for disclosing information in response to a subpoena.

o. Notices. H12 Media will provide you with any required notice by: posting it in the Services; emailing it to the email address listed in your account; or, mailing it to the street address listed in your account. Such notice is deemed to have been received by you immediately upon it being posting to the website or sent to you by email (unless we receive notice that the email was not delivered). If notice is sent by mail, it is deemed received by you three business days after it is sent. You will provide H12 Media with any required notice by registered mail to: H12 UK LTD, 707 High Road, N12 0BT, London, UK Attn: Legal Department.

p. Changes to Agreement. H12 Media has the rights to modify, add or remove any terms or conditions of this Agreement ("Changes"). You will be notified of any Changes through a posting on the Website, a notification in the Services or via email. All Changes are effective immediately upon posting ("New Effective Date"). You agree to review this Agreement from time to time. Any subsequent use by you of the Services following the New Effective Date constitutes your acceptance of all such Changes. If you do not agree to any or all of the Changes, you must stop using the Services immediately and notify H12 Media via email at: contact@h12-media.com

q. Entire Agreement
The agreement, as amended from time to time, constitutes the entire agreement between you and H12 Media for the Services and supersedes all prior agreements, written or oral, with respect to the same subject matter. You cannot change the terms of this agreement, nor can any H12 Media sales representative.

r. Jurisdiction. The Services are controlled and operated by H12 Media from its offices in London, England. You and H12 Media both benefit from establishing a predictable legal environment in regard to the Services and, as such, you and H12 Media agree that: (i) this agreement is created and performed in London, England; (ii) the Services are provided to you from London, England; (iii) all disputes, claims or other matters arising from, or relating to, this agreement or your use of the Services are governed by the laws of the England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.